The Company:
Univers provides the world’s most comprehensive decarbonization system.
We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS platform connects on-the-ground operational technology and in-the-cloud intelligence to deliver real-time energy data and data-driven carbon monitoring, reporting, and abatement.
With 220 million devices connected, over 560GW of renewable energy under management, and a community of over 500 customers including Microsoft, Starbucks, and HSBC, we’re helping leading businesses get the world to net zero—and what comes after it.
The challenge is immense, but so are the rewards. Join our team and help move the planet towards sustainability. For more information, please visit https://univers.com
Join the venture of cloud data & IIoT revolution for the Renewable Energy Industry.
Come & contribute to energy transition at Univers (Nantes) in a motivating ecosystem.
Branch of Univers® (global leader in “Net Zero” future – 1000p, HQ à Singapore, 14 offices in 4 continents), Univers (Nantes) is a cloud solution vendor specializing in renewable energy data intelligence for the energy industry. Headquartered in Nantes, France, the company has 60 employees and a global presence with offices in Europe, North America, and India.
Key Areas of responsibility:
Integrated into the Customer Service team, whose main mission is to support our customers and be responsible for their satisfaction, the Software Support Technician works around 3 areas:
1. Customer support:
A key mission contributing to the full satisfaction of our customers, the Software Support Technician:
Responds to customer requests (by email) concerning technical problems and the use of the platform
Participates in the implementation and improvement of customer support procedures
Contributes to updating the online help portal (multilingual)
Documents the bugs or improvements that he has detected and/or those mentioned by our customers
In daily contact with our customers, he must be able to demonstrate diplomacy and respond with quality and pragmatism to the various requests.
2. Project support:
With very good technical knowledge in the field of IT, Solar and Wind, the Software Support Technician assists our customers in setting up their data collection systems and assists our Project Managers in setting up our solutions for our customers:
Configures the Data Acquisition System Equipments and organizes the delivery of the hardware to our customers
Assists our customers during the commissioning of the equipment on site
Creates and configures our customers’ infrastructures on our solutions, checks the correct reception of the data
Works in collaboration with our Project Managers in the customization of the solution environment according to the specific needs of our customers
3. Contribution to product validation:
As an expert in the use of our solutions, the Software Support technician also contributes to the validation of new features implemented by the development team. In this context, he:
Participates in internal tests and validation of new versions of the solution
Documents the bugs or improvements that he has detected and/or those mentioned by our customers
Contributes to the creation of customer support documents explaining the new features
The Software Support Technician evolves in a very international context within a multicultural team.
Motivated to evolve in this exciting context, the candidate must be able to adapt and have a level of English and French allowing him to discuss with his colleagues and write emails and documents in English and French.
Experience & knowledge:
Master’s or bachelor’s degree in automation/computer, Maintenance or Renewable Energy
Practical and proactive mind, force of proposal, excellent communication skills
Analytical rigor, precision, curiosity
Understanding or hands-on experience in the Renewables market
Experience in customer support and / or knowledge of industrial communication would be a plus
You also have excellent interpersonal skills and a strong sense of service, which allows you to be a coordination link with all the teams.
Excellent written and verbal communication skills
Languages: Fluent French, Fluent English
Joining UNIVERS Nantes also means:
Benefit from the resource of an international Group, a key player in energy innovation
More than 60 talents present in Nantes, New Delhi (India) and Philadelphia (US).
Join a dynamic, multicultural, passionate and generous team, driven by shared and eco-responsible values
Contribute to the success of an innovative and efficient solution
Be at the heart of cloud computing, IIoT and data technologies for the renewable energy sector
Easy access to office with public transport (Erdre-Active – 15 minutes from Nantes City Center Train Station), bicycle parking
Enjoy a friendly atmosphere, breakfasts, sports teams (futsal, running)
50% coverage of the transport subscription and payment of a bicycle mileage allowance
Benefit from the restaurant voucher card and RTTs
Home-Office company regulation in place up to 3 days per week
UNIVERS is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Job Category | Customer Service |